Bauncingball Privacy Policy

1. Introduction

This Privacy Policy applies to Bauncingball (bauncingball.net) and all associated services. Bauncingball treats your privacy as a top priority. We believe your data is your asset, and protecting it is our responsibility.

By creating an account or using Bauncingball's services, you are deemed to have accepted this Privacy Policy. This policy is drafted in accordance with international data protection law, in particular the guidelines of the GDPR.

If you have any questions, contact Bauncingball's data protection team via live chat.

2. What Data We Collect

Bauncingball collects only the information that is necessary. The table below outlines the types of data collected and the reasons for collection:

Bauncingball will never ask for your social media passwords, bank PIN, or any personal information that is not necessary.

3. How We Use Your Data

Bauncingball uses the data it collects for the following purposes:

• Account Management — Registration, login, and password recovery.
• Payment Processing — Processing deposits and sending withdrawals.
• KYC Verification — Age and identity verification.
• Customer Support — Resolving questions or issues.
• Security — Detecting and preventing fraudulent activity.
• Responsible Gaming — Monitoring for unusual gaming patterns.
• Legal Compliance — Meeting regulatory and legal requirements.
• Platform Improvement — Improving the user experience.

With your consent, Bauncingball may send you promotional offers and updates about new games by email. You can withdraw this consent at any time.

4. Who We May Share Your Data With

Bauncingball does not share your data as a general practice. Sharing may occur only in the following limited circumstances:

• Payment Processors — Only payment-related information is shared with mobile banking services, banks, or e-wallet providers to complete transactions.
• Legal Authorities — Bauncingball is legally required to disclose data in response to a court order or a lawful request from a regulatory authority.
• Licensing Authority — The gaming license regulatory authority may review certain data for routine audits.
• Technology Partners — Some technology providers used to operate the service (such as cloud hosting) have limited data access, but they are also bound by strict confidentiality agreements.

5. How We Protect Your Data

Bauncingball has invested in protecting your data at both the technical and administrative levels:

• TLS 1.3 / SSL 256-bit Encryption — All data transfers are secured.
• Encrypted Database — Stored data is also encrypted.
• Two-Factor Authentication (2FA) — Additional security layers on your account.
• Regular Penetration Testing — Vulnerabilities are identified and resolved.
• DDoS Protection — Keeping the platform up and running at all times.
• Access Control — Staff can only access the information they need for their specific role.
• Data Backup — Regular backups stored in a secure location.

That said, no internet connection is ever 100% secure. Bauncingball strongly recommends that you use a strong password, never share your login credentials, and exercise caution when using public Wi-Fi.

6. Cookie Policy

Bauncingball uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Cookie Types:

• Essential Cookies — Required for login sessions, security, and core platform functionality. These cannot be disabled.
• Performance Cookies — To understand which pages are used most and where issues occur. Bauncingball uses this data to improve the platform.
• Functional Cookies — To remember your preferences (language, settings).
• Analytics Cookies — To understand site traffic and usage patterns. Not personally identifiable.

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some features to not work properly.

7. Your Rights Over Your Data

Bauncingball believes you should have full control over your own data. You have the following rights:

To exercise any of these rights, contact Bauncingball support. You will receive a response within 30 days.

8. How Long We Retain Your Data

Bauncingball does not retain data longer than necessary. Our data retention policy is outlined below:

• Active Account Data — For as long as the account remains active.
• Closed Account Data — Generally 5–7 years in accordance with legal obligations.
• Transaction Data — At least 5 years in accordance with AML and financial regulations.
• KYC Documents — For a defined period as directed by the licensing regulator.
• Cookies & Usage Data — Up to 2 years.

After the applicable retention period, data is securely deleted or anonymized.

9. Protection of Minors

Bauncingball's services are intended solely for users aged 18 and above. Bauncingball does not knowingly collect any data from individuals under the age of 18.

Age verification is mandatory at registration. If Bauncingball suspects that a minor's data has been collected inadvertently, the account will be closed immediately and all associated data deleted.

10. Changes to the Privacy Policy

Bauncingball may update this Privacy Policy when necessary. Members will be notified in advance of any significant changes via email or an on-platform notice.

The latest version of this policy will always be available on this page. You can check the "Last Updated" date at the top of the page to stay informed of any changes.

Continued use of Bauncingball after any changes take effect will be considered acceptance of the updated policy. If you object to any changes, you may request to close your account.